Refund Policy
A legal disclaimer
The information on this page offers a general explanation of how refunds are handled at Mood Nest Marketing. This is not legal advice, and shouldn't be used as a substitute for legal counsel. Every business is different, and your needs as a client may vary, so feel free to reach out to me directly with any questions or clarifications.
Refund Policy - the basics
This refund policy outlines how Mood Nest Marketing handles cancellations, rescheduling, and refunds for consultations and creative services.
As a service-based business that provides personalized time, strategy, and deliverables, I typically do not offer refunds once work has started or has been delivered. This helps protect both my time and the energy I dedicate to each client.
That said, my goal is always to be fair and transparent—so if something comes up, communication is key.
What This Policy Covers
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All consultations and service bookings are non-refundable once completed or started.
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If you need to reschedule, please provide at least 24 hours’ notice. I'm happy to move your session to a new time.
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If you need to cancel before any work has begun, we can discuss your options, including a partial refund or service credit depending on the situation.
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No-shows or last-minute cancellations may not be refunded unless we’ve previously agreed on a flexible arrangement.
Questions or Concerns?
I want you to feel clear and confident before working with me. If you’re unsure about what’s included, please book a discovery call or send me a message before confirming your service.
📩 Contact: teahfleury@gmail.com